Legal
Terms & Conditions
Last updated: 15/09/2026
These Terms & Conditions ("Terms") govern your use of the By Leila website at www.byleila.com.au (the "Site") and any purchase you make from us. By using the Site or placing an order, you agree to these Terms. If you don't agree to them, please don't use the Site.
1. About us
By Leila is operated by Ila Zamani, trading as By Leila (ABN 40 617 048 074), based in Melbourne, Victoria, Australia. You can contact us at admin@byleila.com.au.
2. Using the Site
You may use the Site for your own personal, non-commercial use. You agree not to:
use the Site for any unlawful purpose or in a way that infringes anyone else's rights;
attempt to gain unauthorised access to the Site, its systems, or any account that isn't yours;
copy, reproduce, or republish any content from the Site (including photography, product descriptions, logos, and design) without our written permission.
All content on the Site - including images, text, branding, and the By Leila name and logo - is owned by or licensed to By Leila and is protected by copyright and other intellectual property laws.
3. Product descriptions and pricing
We do our best to describe and photograph our jewellery accurately, but slight variations in colour, finish, or gemstone appearance may occur due to screen display settings and the natural, individual character of materials such as gemstones and pearls. Where a piece is handmade, small variations between the item you receive and the photo shown are normal and are not considered faults.
All prices are listed in Australian dollars (AUD) [and include GST]. We reserve the right to change prices at any time, but changes won't affect orders you've already placed and paid for. If we discover a pricing error on an order you've placed, we'll contact you before proceeding and you may cancel the order for a full refund.
4. Orders and payment
Placing an order is an offer to buy, which we may accept or decline (for example, if a pricing or stock error has occurred, or we suspect fraud). A contract is only formed once we confirm your order by email or dispatch the goods. We accept payment via credit/debit card and Google Pay, processed securely through Stripe. We do not store your full payment details.
5. Delivery
Delivery is governed by our Shipping & Delivery Policy. Risk in the goods (but not title, which stays with us until paid in full) passes to you on delivery.
6. Custom, personalised, and made-to-order pieces
Where a piece is made to order, personalised, or engraved at your request, please check all details (including sizing, initials, and spelling) carefully before confirming your order, as these cannot be cancelled or returned for change of mind once production has started, except where required by the Australian Consumer Law (see clause 8).
7. Caring for your jewellery
Our pieces are made from materials, e.g. sterling silver, gold vermeil, brass. To keep them looking their best, avoid contact with water, perfume, and chemicals, and store pieces separately to avoid scratching. Some people may experience skin sensitivity to certain metals; if you have a known metal allergy, please check the materials listing for a piece before purchasing or contact us at admin@byleila.com.au. Normal wear and tarnishing over time is not a fault covered by clause 8 below.
8. Your consumer guarantees
Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. See our Returns, Exchanges & Refunds Policy for how to make a claim.
9. Liability
To the maximum extent permitted by law, and subject to clause 8, By Leila's liability for any claim arising from your use of the Site or purchase of goods is limited to the purchase price of the relevant item. We are not liable for any indirect or consequential loss.
10. Changes to these Terms
We may update these Terms from time to time. The version in effect at the time you place an order is the one that applies to that order.
11. Governing law
These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of its courts.
12. Contact
Questions about these Terms can be sent to admin@byleila.com.au.
Privacy Policy
Last updated: 15/09/2026
By Leila ("we", "us") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights. It applies to the By Leila website and any purchases made through it.
1. Information we collect
We collect personal information you give us directly, including:
your name, email address, phone number, and delivery/billing address, when you place an order, sign up to our mailing list, or contact us;
order details and purchase history;
payment information - processed directly by our payment provider (Stripe); we do not see or store your full card details;
messages you send us, for example via email or a contact form.
We also collect some information automatically through cookies and similar technology built into our website platform, Squarespace, such as your IP address, browser type, pages viewed, and referral source. This helps us understand how the Site is used and keep it running properly.
2. How we use your information
We use your information to:
process and deliver your orders, and handle payments, returns, and customer service;
send you order and account-related communications;
send you marketing about new pieces, restocks, and promotions, but only if you've opted in — you can unsubscribe at any time using the link in any email or by contacting us;
improve the Site and our range, and detect or prevent fraud.
3. Who we share it with
We share personal information only where necessary to run the business:
our website platform (Squarespace), which hosts the Site and may store data on servers outside Australia;
our payment processor, to process transactions;
delivery couriers, to fulfil and track your order;
Mailchimp, if you've subscribed to our mailing list.
We don't sell your personal information to anyone. We may disclose information if required by law.
4. Overseas disclosure
Because we use overseas-based platforms for hosting and payments, some of your personal information may be stored or processed outside Australia, including in the United States. We take reasonable steps to ensure these providers handle your information securely.
5. Security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, including relying on the security measures built into our website and payment platforms. No method of storage or transmission is completely secure, so we can't guarantee absolute security.
6. Access and correction
You can ask us for access to, or correction of, the personal information we hold about you at any time by emailing admin@byleila.com.au. We'll respond within a reasonable time.
7. How long we keep it
We keep personal information for as long as we need it to fulfil the purposes above, or as required by law (for example, tax and business records).
8. Complaints
If you have a concern about how we've handled your personal information, contact us at admin@byleila.com.au and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page.
10. Contact us
Shipping & Delivery Policy
Last updated: 15/09/2026
1. Processing time
Orders are made and/or dispatched within 1–3 business days of payment being received, unless the listing states otherwise (for example, for made-to-order or personalised pieces, which may take longer — this will be noted on the product page).
2. Domestic shipping (Australia)
We ship within Australia via Australia Post. Estimated delivery times are:
Standard shipping: 3–7 business days - $12.05
Express shipping: 1–3 business days - $15.20 or free over $100
These are estimates only and may vary due to courier delays outside our control.
3. International shipping
We currently ship within Australia only. International orders may be subject to customs duties, taxes, or import fees charged by the destination country, which are the buyer's responsibility and are not included in the item price or shipping cost.
4. Tracking
You'll receive a tracking number by email once your order is dispatched.
5. Lost, delayed, or damaged parcels
We package every piece carefully to arrive safely. If your order arrives damaged, or doesn't arrive within the expected timeframe, contact us at admin@byleila.com.au and we'll work with the courier to resolve it as quickly as possible.
6. Incorrect delivery details
Please double-check your delivery address at checkout. We're not responsible for orders that don't arrive because of an incorrect or incomplete address provided by you, though we'll do what we reasonably can to help redirect the parcel.
Returns, Exchanges & Refunds Policy
Last updated: 15/09/2026
1. Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If an item is faulty, not as described, or doesn't do what it's meant to do, you're entitled to a repair, replacement, or refund, regardless of the change-of-mind terms below.
2. Change of mind
We want you to love your By Leila piece. If you've simply changed your mind, we accept returns for a refund or exchange within 14 days of delivery, provided the item is:
unworn and undamaged, in its original condition;
returned with its original packaging and any tags or certificates.
Return shipping costs for change-of-mind returns are your responsibility, and we recommend using a tracked shipping method as we can't be responsible for items lost in transit back to us.
3. What can't be returned for change of mind
For hygiene reasons, earrings and other pierced jewellery cannot be returned or exchanged unless faulty. Custom, personalised, or engraved pieces cannot be returned for change of mind (see clause 6 of our Terms & Conditions), unless faulty.
4. Faulty or incorrect items
If your item arrives faulty, damaged, or different from what you ordered, contact us at admin@byleila.com.au within 7 days of delivery with your order number and a photo of the issue. We'll arrange a repair, replacement, or refund at no cost to you, including return shipping.
5. How to make a return
Email admin@byleila.com.au with your order number and reason for return. We'll confirm whether the item is eligible and send you instructions for returning it.
6. Refunds
Once we've received and checked the returned item, we'll process your refund to your original payment method within 5–10 business days. You'll receive an email confirming when this has been done.